At Terawstore, we understand that sometimes plans change and you may need to cancel an order. We aim to make this process as simple as possible for our customers.
1. Cancellation Time Frame Cancellation Window: Orders can be cancelled within 1 hour of placing the order without any charge. Custom or Special Orders: Please note that custom or special orders may not be eligible for cancellation due to the nature of these products.
2. How to Cancel Your Order Contact Us Immediately: To cancel your order, please contact us as soon as possible at [email protected]. Provide Order Details: When requesting a cancellation, please provide your order number and contact details for quicker processing.
3. Processing Cancellations Confirmation of Cancellation: Once your cancellation request is received, we will verify if it falls within our cancellation window and process it accordingly. Refund Processing: If your order is successfully cancelled, a full refund will be issued to the original payment method within 2 business days.
4. Cancellation Charges Late Cancellation Fee: If a cancellation request is made after the specified cancellation window, a 5% cancellation fee may apply to cover the costs incurred in preparing your order.
5. Order Already Shipped Return Process: If your order has already been shipped at the time of cancellation, The order cannot be canceled directly, please refer to our Return & Refund Policy for further instructions.
6. Contact Us For any questions or concerns regarding our Order Cancellation Policy, please do not hesitate to contact us at [email protected] or belw the form.
