Thank you for shopping at Terawstore.
We aim to ensure that you are completely satisfied with your purchase. However, if you need to return an item, we are here to help. Below are the details of our Return & Refund Policy.
Return Policy
Time Frame: Returns are accepted within 30 days of the receipt date.
Condition of Goods: Items must be returned in their original condition, including packaging, tags, and accessories.
How to Return
Contact Us: To initiate a return, please contact us via [email protected] with your order number and reason for return.
Return Instructions: Upon approval of your return request, we will provide detailed instructions on where and how to send the returned items.
Return Address: Do not send the items back to the original address. A specific return address will be provided via email upon request submission.
Refund Policy
Processing Time: Once we receive and inspect the returned item, we will process your refund within 2 business days.
Refund Method: Refunds will be credited back to your original method of payment.
Partial Refunds: In some cases, only partial refunds might be granted (e.g., items not in their original condition, or items returned beyond the return window).
Exchange Policy
Eligibility: Exchanges are subject to item availability.
Process: To exchange an item, follow the same procedure as returning an item. Please mention in your communication that you would like to exchange the item.
Shipping and Handling Charges
Original Shipping Fees: Original shipping fees are non-refundable.
Return Shipping: Customers are responsible for return shipping costs unless the return is a result of our error (e.g., a defective or incorrect item).
There is no restocking fee for returns.
Contact Us
If you have any questions or concerns about our Return & Refund Policy, please contact us via [email protected] or belw the form.
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